Following my iBook’s repair, I received an email from Apple asking for comments on my experience. Let’s just say I was very firm with them. I figured my comments would go into some database somewhere, to be treated as a number on a customer sat metric chart, and that would be the end of it.
I was wrong. About three weeks ago, the manager of the Michigan Avenue Apple Store called me to tell me that Apple wanted to make the situation right, and the company did exactly that.
My faith in Apple’s Customer Service has been restored. Thanks to everyone at the company for making an unpleasant experience a much better one.